Reclaim54 (“we”, “us”, “our”) operates the website reclaim54.com and associated Etsy shop. We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and your rights in relation to it.
1. Information We Collect
Information you give us directly
When you place an order or contact us, you may provide:
- Your name and email address
- Your shipping address and phone number
- Payment information (processed securely by third-party payment providers — we do not store card details)
- Any messages or communications you send us
Information collected automatically
When you visit our website, certain information is collected automatically, including:
- Your IP address and general location
- Browser type and device information
- Pages visited and time spent on the site
- Referring website or search terms
This information is collected through cookies and similar tracking technologies. See Section 5 below for more on cookies.
Information from third-party platforms
If you purchase through our Etsy shop, Etsy collects and processes your personal information in accordance with their own privacy policy. We receive only the information necessary to fulfil your order.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Communicate with you about your order status and queries
- Send you marketing emails if you have opted in (you can unsubscribe at any time)
- Improve our website and product offerings
- Meet our legal obligations
- Prevent fraud and protect the security of our platform
3. How We Share Your Information
We do not sell your personal information. We share your information only as necessary to run our business:
Printify (our print-on-demand partner)
To fulfil your order, we share your name and shipping address with Printify and their network of print providers. Printify processes this information in accordance with their own privacy policy, available at printify.com.
Etsy
Orders placed through our Etsy shop are subject to Etsy’s privacy policy. We receive the information needed to fulfil your order from Etsy.
Payment processors
Payment information is handled by secure third-party processors (such as Stripe or PayPal). We never see or store your full card details.
Analytics and marketing tools
We may use tools such as Google Analytics to understand how people use our website. These tools collect anonymised data and do not identify you personally.
Legal requirements
We may disclose your information if required to do so by law or in response to valid legal processes.
4. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically retained for 5 years for accounting and legal purposes. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us at hello@reclaim54.com.
5. Cookies
Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how the site is used. Cookies we may use include:
- Essential cookies: Required for the website to function (e.g. shopping cart, login sessions)
- Analytics cookies: Help us understand site usage (e.g. Google Analytics)
- Marketing cookies: Used to show relevant advertising if you have opted in
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
6. Your Rights
Depending on where you are located, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to withdraw consent for marketing communications
- The right to lodge a complaint with a relevant data protection authority
To exercise any of these rights, please contact us at hello@reclaim54.com.
7. Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption, and we use reputable third-party providers for payment processing and fulfilment. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
9. International Data Transfers
Reclaim54 is operated from Australia. If you are located in the United States or elsewhere, your information may be transferred to and processed in Australia and other countries. By using our website, you consent to such transfers.
10. Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the “last updated” date at the top of this page. We encourage you to review this policy periodically.
11. Contact
If you have questions about this privacy policy or how we handle your personal information, please contact us:
Email: hello@reclaim54.com
Website: reclaim54.com/contact